As a landlord or property owner, you face a multitude of problems. One of the hardest problems you may face is a tenant versus tenant disagreement. Here are some great tips and suggestions to help you mediate and solve a tenant versus tenant dispute.
Make Yourself Available
When your tenants initially move in, it’s a good idea to let them know you’re available for them if they encounter any problems. If they do encounter a problem, let them know they should contact you first.
Also, let them know what time you’re available and how they can contact you. Letting your tenants know that you’re there for them will make it easier for them to contact you for help if an issue does arise. This will help you greatly if a tenant does approach you with an issue involving another tenant because you will now be able to act as mediator, which allows you the opportunity to defuse. The earlier you know the easier it may be to fix.
Keep Yourself Safe
It’s very important as a landlord or property owner to always keep yourself and your tenants safe. Sometimes some problems are just too big for one person to handle, and you may not have the resources to correct them. If you ever feel unsafe about talking to or encountering a tenant, you may need to get the proper authorities involved. Always remember that there are some problems that are just too big to handle for even landlords and property owners.
Always Be Professional
No matters how out of hand a situation between tenants has gotten, you need to make sure that you always stay professional. You don’t ever want tenants to feel that coming to you with a problem is a bad choice. Be sure that you are listening to the tenant. and let them know that you are taking their problem seriously. Handling a situation in a professional manner is the right thing to do and is also a good way to show the tenant that you do care about what is going on.
Figure Out What the Tenants Want to Happen With the Situation
Once tenants have approached you with an issue and have told you their side of the story it’s a good idea to find out what they want to happen. A good example is a tenant complaining about another tenant being too loud. The tenant may be complaining about the timing of the noise, not the noise itself. The tenant may ask you to see if the tenant can keep the noise down during certain hours of the day. With this information you now know what to say to the other tenant to help remedy the situation and keep both parties happy.
Try to Work Out Disputes as Quickly As Possible
As a landlord or property owner, you need to get tenant disputes taken care of as soon as possible. Taking care of something as soon as possible is a good way to show your tenants that you care and are looking out for their well-being. The sooner a tenant versus tenant dispute is taken care of, the better it will be for all parties involved. Getting a situation taken care of quickly will also be one less thing that is hanging over your head.
Every Situation Should Be Treated Differently
Not matter what dispute a tenant has with another, be sure to treat each dispute as if it’s the first time you have handled it. What worked out in the past may not work for the present problem in front of you. Also, what worked for other tenants may not be what your current tenants want. Each situation is different and should be treated differently.
Check Back on Tenants to Make Sure the Problem is Solved
Be sure that after you have helped tenants resolve an issue that you contact them later to make sure everything is still okay. You hope that when you help tenants fix an issue that it stays fixed, since there is a chance it may not. Checking in with them to make sure both parties are keeping up with their side of the bargain is a very good idea. If they are not, it’s a good time to remember what they had agreed upon.
Tenant versus tenant issues can come up at any time and can range from simple issues like a tenant worried about a noisy neighbor to more extreme problems. Being ready for these problems is a huge step into getting these problems resolved. Hopefully with these suggestions you will be ready and better prepared to handle tenant versus tenant issues if and when they arise.